For All Visits
Please do not forget to:
SCHEDULE AN APPOINTMENT
– provide current immunization record and all relevant medical information
– provide current insurance information
– All appointments after 5pm and weekend appointments will incur an additional 25$ fee. This fee will be collected at the time of service.
There are some forms you must fill out prior to being seen the first time. To make the process of filling out forms as easy as possible, you will also have the opportunity to complete forms online.
All sick visits are seen first via teleheath. If they still need to be seen after their telehealth appointment then an in-person visit will be scheduled. Please contact our office as soon as you think your child needs to be seen. If you are not sure, please call early in the day so that we can give you the appropriate advice and appointment time. We try see sick children the same day you call.
NO SHOWS & TARDINESS
Our goal is to provide timely and convenient service. It is unfair to others if you don’t show up for your appointment, come late or walk in without calling first. If you have an appointment and cannot make it, please contact us to either cancel or re-schedule your appointment within 24 hours. There will be a $25.00 charge if you fail to do so. If you know you will be at least 15 minutes late for your scheduled appointment, please call us and let us know. This will enable us to see patients as timely as possible. This policy does apply to telehealth visits as well as in person visits.
PAYMENT & INSURANCE
It is your responsibility to have a current insurance card available and to be familiar with your own policy. We will submit the claim to your insurance company. You may be responsible for any portion that is not covered. Payment is expected at time of service. We accept cash and all major credit cards, excluding American Express.
If you have any questions or would like to discuss a payment plan, please contact our business office at 575-405-4062.